Shipping policy
Autofiber / Super Detail, Inc.
Effective Date: 4/22/2026
Scope
This policy governs retail orders placed through autofiber.com, which ships within the United States only. Purchases made through third-party marketplaces (including Amazon and TikTok Shop) are subject to those platforms' shipping policies. Wholesale and distributor orders, including international wholesale shipments, are handled through Autofiber PRO (autofiberpro.com) and are governed by a separate agreement.
Processing Time
We ship most orders within 1–2 business days of receipt. Orders are processed Monday through Friday, excluding federal holidays. Orders placed after our daily cutoff, on weekends, or on holidays will begin processing on the next business day. During peak periods and promotional events, processing times may be slightly longer — we appreciate your patience and will communicate any significant delays.
Order Confirmation & Tracking
You will receive an order confirmation email immediately after checkout. Once your order ships, we will send a shipping confirmation email with tracking information — typically within one business day of shipment. Please allow 24–48 hours for tracking updates to appear with the carrier.
Shipping Methods
| Method | Carrier | Estimated Delivery |
|---|---|---|
| Flat Rate (Subsidized) | Carrier selected by Autofiber | 3–10 business days |
| Expedited | UPS / USPS | 2–5 business days |
| Free Shipping | Carrier selected by Autofiber | 3–10 business days |
Free shipping is available on orders of $100 or more (based on merchandise subtotal after discounts, before tax and shipping) shipping to addresses within the Continental United States (the 48 contiguous states). The free shipping threshold is subject to change. The threshold applicable at the time of your order will be shown at checkout.
Delivery estimates begin when the carrier accepts the package and are not guaranteed. Carrier delays, weather, and other factors outside our control may affect transit times.
Destinations We Ship To
We ship within the United States only. This includes:
- All 50 U.S. states and the District of Columbia
- Puerto Rico and U.S. territories
- U.S. military addresses (APO, FPO, DPO) via USPS
- P.O. Boxes via USPS
Shipments to Hawaii, Alaska, Puerto Rico, U.S. territories, and military addresses do not qualify for free shipping. P.O. Boxes and military addresses are serviced by USPS only; expedited options may not be available for these destinations.
International customers interested in wholesale or distributor accounts may apply at autofiberpro.com.
Address Accuracy
You are responsible for providing a complete and accurate shipping address at checkout. If a package is undeliverable or returned due to an incorrect or incomplete address provided by the customer, reshipping fees will apply and original shipping costs are non-refundable.
Backorders & Out-of-Stock Items
If an item becomes unavailable after your order is placed, we will contact you with options: hold the order until restock, ship available items and refund the remainder, substitute with a comparable item, or cancel and refund. We do not charge backorder fees.
Lost, Stolen, or Missing Packages
Tracking shows "Not Delivered": If your tracking information shows the package has not been delivered and it is past the estimated delivery window, contact us at sales@autofiber.com. We will work with the carrier to investigate and, where appropriate, issue a replacement or refund.
Tracking shows "Delivered" but not received: If your tracking shows the package as delivered but you have not received it, please:
- Check with neighbors, building management, and other household members
- Allow 1 additional business day — carriers occasionally mark packages as delivered prematurely
- Contact us at sales@autofiber.com
For packages marked as delivered, we will review carrier delivery confirmation evidence (GPS coordinates, delivery photos). If the evidence shows the package was delivered to an incorrect address or is otherwise inconclusive, we will issue a replacement or refund. If the evidence confirms delivery to the correct address, our ability to issue a replacement or refund is limited, and decisions will be made based on carrier evidence and claim history.
Shipping Damage
If your shipment arrives visibly damaged, refuse delivery where possible and contact us immediately. For damage discovered after delivery:
- Retain all packaging materials
- Contact us at sales@autofiber.com within 7 calendar days of delivery for visible damage, or within 14 calendar days for concealed damage discovered after opening
- Include your order number and clear photos of the damaged item, the shipping box, and packing materials
We will file a carrier claim on your behalf where appropriate and issue a replacement or refund.
Refused or Undeliverable Shipments
If a shipment is refused by the recipient or deemed undeliverable for reasons within the customer's control, both the original outbound shipping cost and the carrier's return shipping cost may be deducted from any applicable refund.
Carrier Responsibility
Once an order is tendered to the carrier, Autofiber is not responsible for carrier delays, misdeliveries, or damage during transit. Risk of loss transfers to you upon delivery to the carrier. This section does not limit the damage-claim and lost-package procedures described above.
Contact
For shipping questions or to report a shipping issue:
Super Detail, Inc. / Autofiber
sales@autofiber.com
7880 Airway Road, Suite B-10
San Diego, California 92154